Terms of use & Policies
Effective as of 31 October 2024
We understand your privacy concerns and want to assure you that Ted Baker SA takes privacy matters seriously. Therefore, we provide this Privacy Policy explaining our online information practices and the choices you can make about how your personal information is collected and used. If you have questions regarding this Privacy Policy, you may direct them to ask.ted@tedbaker.co.za or call +2787 093 6161.
Your Consent
By submitting information to us and/or by using our website, you give your consent to all information submitted, including your personal information, may be processed by Ted Baker SA as described below. If you do not wish to be bound by our privacy policy, you may not access or use this website.
What Type of Information Does Ted Baker SA Collect?
We collect two types of information from visitors to our online platforms, “Automatic Anonymous Information,” or “AAI,”(which does not, in and of itself, identify you personally) and “Personally Identifiable Information,” or “PII” which is individually identifiable information about you that could permit one to identify or contact you.
Information you manually provide:
We collect the information, including PII, you manually provide (using your keyboard, touchpad, and/or mouse) when you use our online platforms. At various places on the Website or mobile application, we may request certain PII, such as your name, phone number, email, billing address, and shipping address. You may choose to provide PII to access or use certain features or services of the online platforms, such as making a purchase, registering on the Website or mobile application, entering a contest or sweepstakes, filling out a survey, or providing Feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the website or mobile application.
Information from third-party social media platforms:
You may register with, log on to, or enhance your profile on our website or mobile application by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform. By doing this, you are asking the third-party platform to send us information from your profile on that platform. We treat that information as any other information you give us when you register, log on or manage your profile.
Information sent to us by your web browser:
We collect information that is sent to us automatically by your web browser. This typically includes your IP address, the address of the web page you were visiting when you accessed our online platforms, the name of your operating system, the name and version of your browser, and the date and time of your visit. The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings. We use this information to improve the functionality of this platform and better serve our visitors. The information we receive from your web browser does not, in and of itself, identify you personally. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.
Information from your mobile or tablet device:
If you download one of our mobile or tablet applications or access our website through your mobile or tablet device, we may automatically collect certain information from your device. The types of information we may collect include the type of device you use, the IP address of your device, your device’s operating system, the type of mobile or tablet internet browser you use, and information about how you use our mobile or tablet application.
Information collected using “Cookies” and other web technologies:
Most websites use “cookies” and/or similar technologies to store information about a user’s website visit in a small data file on the user’s computer. Some browsers automatically accept cookies, but you may be able to configure your browser to prevent this. Ted Baker SA may use cookies to make our services available or easier for you to use. For instance, we may use cookies to store preferences or items in your shopping cart between visits. PII may be among the types of information stored in a cookie. For example, if you choose the “remember me” option when logging on, we may store your email address in a cookie to expedite your future log-ins. We may also use cookies to deliver “first-party” advertisements to you.
In addition to cookies, we may also use “web beacons” and other web technologies to manage our website and email. A web beacon is a small bit of computer code. Web beacons may be used to count how many people visit a web page or tell us whether an email has been opened. We may link the information we collect using web beacons and other web technologies to PII.
More Information on “First Party” Advertising
First-party advertising works this way: When you visit our online platforms, we may deliver a cookie to your browser. When you leave our Website and travel elsewhere on the Internet, we may use the cookie to recognise you as someone who has visited our website, to assume that you are interested in our products, and to deliver an advertisement to you that promotes our products. Although we may work with a vendor to deliver and read our first-party cookies and to serve advertisements on our behalf, our vendors may not use these first-party cookies to recognise you as someone who may be interested in the goods/services of the vendors’ other clients.
You can opt out of first-party advertising by visiting your account page. When you do, we will deliver an “opt-out” cookie to your browser. When you visit our Website in the future, the opt-out cookie will tell us that you have opted out of Ted Baker SA’ cookies for first-party targeted advertisements.
Please note that the opt-out cookie will only prevent delivery of first-party advertising cookies. First-party cookies are different from third-party cookies. Third-party cookies track your online behaviours across non-affiliated websites to deliver targeted advertisements not only for Ted Baker SA but also for a variety of other companies.
To learn more about online behavioural advertising and your options for third-party cookies, find our Cookie Policy here.
Our Use of Your Information
Generally, we use the information we collect through our website:
- to provide the information, products and services you request.
- to provide you with effective customer service.
- to provide you with a personalised experience when you use our online platforms.
- to contact you with information and notices related to your use of our online platforms.
- to contact you with special offers and other information we believe will be of interest to you (following any privacy preferences you have expressed to us).
- to invite you to participate in surveys and provide feedback to us (following any privacy preferences you have expressed to us).
- to improve the content, functionality and usability of our online platforms.
- to better understand your needs and interests.
- to improve our products and services; to improve.
- for security, credit or fraud prevention purposes.
- for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.
How we use PII collected as part of a contest or promotion
When you enter a contest or other promotion, we may ask you for certain PII to administer the contest, send you promotional emails, notify winners and make the winners’ list publicly available (pursuant to applicable law). Your consent to such promotional use and disclosure of this information is generally a condition of your participation. In cases where the contest or promotional offer is co-branded with or sponsored by another party, we may share your information with that party. Entering such contests and providing the required PII is solely your choice; you do not need to provide such information or enter such contests to browse this website or mobile application.
If you have any comments or queries regarding the policies mentioned above, please contact our customer care team at ask.ted@tedbaker.co.za or call +2787 093 6161.
Effective as of 31 October 2024
This Cookies Policy explains how we use cookies and similar tracking technologies when you visit our website www.tedbaker.co.za and use our shopping portal. By continuing to browse our website or using our shopping app, you consent to the use of cookies as described in this policy.
What are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners and help improve your browsing experience.
Cookies Delivered by Third Parties
In addition to the cookies, we deliver to your computer through our website, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics; a web analytics tool that helps us understand how visitors engage with our website. To learn more about Google Analytics, click here. Other third parties may deliver cookies to your computer to track your online behaviours across non-affiliated websites and deliver targeted advertisements on our website or others.
Your Choices about Third-Party Cookies
You have choices about the collection of information by third parties on our website and shopping app:
- Google Analytics: If you don't want information about your visit to our website and shopping app sent to Google Analytics, you may download an Opt-out Browser Add-on from Google. Please note that the Add-on does not prevent information from being sent to Ted Baker.
- Interest-Based Information: If you would like to opt out of having interest-based information collected by certain entities during your visits to our website or shopping app, you can visit an industry-developed opt-out website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioural advertising purposes. Please note that this opt-out mechanism is device-specific. If you wish to opt-out from having interest-based information collected across all devices, you need to visit the opt-out page on each device.
Browser Settings and Deleting Cookies
In addition to the options provided above, you can also manage cookies through your web browser settings. Most browsers allow you to control cookies, including whether to accept them and how to remove them. However, please be aware that disabling or deleting cookies may impact your ability to use certain features of our website and shopping app.
Acceptance of cookies is not a requirement to browse our website or mobile application, however, certain features and services may require the use of cookies to work properly, including our shopping cart and check-out features.
Updates to this Policy
We may update this Cookies Policy from time to time to reflect changes in our use of cookies and related technologies. When we make significant changes to this policy, we will notify you through a notice on our website or other appropriate means.
Effective as of 31 October 2024
Thank you for visiting Ted Baker SA (Pty) Ltd through our website or mobile application platforms. These platforms are operated by Poseidon Brands (Pty) Ltd, located at 2nd Floor Block 3, Northgate Park, Section Street & Koeberg Road, Paarden Eiland, Cape Town, 7441.
If you have any comments or queries regarding these policies, please contact our customer care team at ask.ted@tedbaker.co.za or call +2787 093 6161.
Your access to and use of the online platforms are subject to the following policies and all applicable laws.
Governing Law
These general terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.
Your Consent
By submitting information to us and/or by using our website, you give your consent to all information submitted, including your personal information, may be processed by Ted Baker SA (Pty) Ltd as described below. If you do not wish to be bound by our privacy policy, you may not access or use this website.
Definitions
The terms “Automatic Anonymous Information” and “AAI” refer to information we collect through this online platform that does not, in and of itself, identify you personally. One example of AAI is your IP address.
The terms “content” and “feedback” refer to all the software and code comprising or used to operate this website or mobile application, and all of the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this platform.
The terms “Ted Baker”, “we”, “us”, and “our” refer to Ted Baker SA (Pty) Ltd.
The term “Personally Identifiable Information” or “PII” means information about you that could permit one to identify or contact you. Examples of PII include your name, address, and email address.
The term “privacy policy” refers to the privacy policy explained below.
The term “user-generated content” refers to all of the text, photographs, images, illustrations, graphics, sound recordings, video, audio-video clips, and other material that you post on or through our online platforms using the social networking tools we make available to you and that does not constitute feedback. One way that user-generated content differs from other information you provide, in that once submitted, is made available on our website to others. Examples of user-generated content are information you provide as part of a product review and comments you make in response to a blog post.
The term “website” refers to https://tedbaker.co.za, which is owned and operated by Poseidon Brands (Pty) Ltd.
The term “mobile application” refers to the official Ted Baker mobile application.
The term “platform” refers to both the website and mobile application of Ted Baker.
The terms “you” and “your” mean any user of this website or mobile application.
Representations and Warranties
Ted Baker SA does not make any warranties or representations that content and services available from the website and apps shall in all cases be true, correct or free from any errors.
Ted Baker SA shall take all reasonable steps to ensure the quality and accuracy of content available from the website and apps.
Refund policies
We reserve the right to reject the return of products that are not returned in accordance with this policy procedure. We may request that you pay delivery charges to return such goods back to you.
Items marked as “SALE” will be refunded or exchange to the value of the sale price paid.
For credit card and EFT refunds, different banking institutions have different lead times and can take 3-13 working days to reflect in your account.
Promotional Codes and Discount Codes
Ted Baker may make promotional codes available to customers who may use these to obtain a discount on a purchase. Please note that specific terms and conditions apply and regulate when and how promotional codes may be used.
The following terms and conditions apply standard to Ted Baker promotional codes:
- Discount and promotional codes are only valid for one purchase by one user.
- Discount codes must be applied at checkout when placing your order – they cannot be applied after the order has been confirmed.
- Unless specified otherwise, discount codes may not be applied to items already on sale or in conjunction with other discounts or promotions.
- All promotions and discount codes are valid for a limited period and may be subject to expire without prior notification
- Discount codes are not refundable. Any items bought with a discount applied will be refunded the value of the payment applied to the items, and the promo code will not be reinstated for the value applied to the item. We may reissue a discount if the item is refunded due to an error caused by Ted Baker or a product defect.
Effective as of 31 October 2024
We understand your privacy concerns and want to assure you that Ted Baker SA takes privacy matters seriously. Therefore, we provide this Privacy Policy explaining our online information practices and the choices you can make about how your personal information is collected and used. If you have questions regarding this Privacy Policy, you may direct them to ask.ted@tedbaker.co.za or call +2787 093 6161.
Your Consent
By submitting information to us and/or by using our website, you give your consent to all information submitted, including your personal information, may be processed by Ted Baker SA as described below. If you do not wish to be bound by our privacy policy, you may not access or use this website.
What Type of Information Does Ted Baker SA Collect?
We collect two types of information from visitors to our online platforms, “Automatic Anonymous Information,” or “AAI,”(which does not, in and of itself, identify you personally) and “Personally Identifiable Information,” or “PII” which is individually identifiable information about you that could permit one to identify or contact you.
Information you manually provide:
We collect the information, including PII, you manually provide (using your keyboard, touchpad, and/or mouse) when you use our online platforms. At various places on the Website or mobile application, we may request certain PII, such as your name, phone number, email, billing address, and shipping address. You may choose to provide PII to access or use certain features or services of the online platforms, such as making a purchase, registering on the Website or mobile application, entering a contest or sweepstakes, filling out a survey, or providing Feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the website or mobile application.
Information from third-party social media platforms:
You may register with, log on to, or enhance your profile on our website or mobile application by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform. By doing this, you are asking the third-party platform to send us information from your profile on that platform. We treat that information as any other information you give us when you register, log on or manage your profile.
Information sent to us by your web browser:
We collect information that is sent to us automatically by your web browser. This typically includes your IP address, the address of the web page you were visiting when you accessed our online platforms, the name of your operating system, the name and version of your browser, and the date and time of your visit. The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings. We use this information to improve the functionality of this platform and better serve our visitors. The information we receive from your web browser does not, in and of itself, identify you personally. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.
Information from your mobile or tablet device:
If you download one of our mobile or tablet applications or access our website through your mobile or tablet device, we may automatically collect certain information from your device. The types of information we may collect include the type of device you use, the IP address of your device, your device’s operating system, the type of mobile or tablet internet browser you use, and information about how you use our mobile or tablet application.
Information collected using “Cookies” and other web technologies:
Most websites use “cookies” and/or similar technologies to store information about a user’s website visit in a small data file on the user’s computer. Some browsers automatically accept cookies, but you may be able to configure your browser to prevent this. Ted Baker SA may use cookies to make our services available or easier for you to use. For instance, we may use cookies to store preferences or items in your shopping cart between visits. PII may be among the types of information stored in a cookie. For example, if you choose the “remember me” option when logging on, we may store your email address in a cookie to expedite your future log-ins. We may also use cookies to deliver “first-party” advertisements to you.
In addition to cookies, we may also use “web beacons” and other web technologies to manage our website and email. A web beacon is a small bit of computer code. Web beacons may be used to count how many people visit a web page or tell us whether an email has been opened. We may link the information we collect using web beacons and other web technologies to PII.
More Information on “First Party” Advertising
First-party advertising works this way: When you visit our online platforms, we may deliver a cookie to your browser. When you leave our Website and travel elsewhere on the Internet, we may use the cookie to recognise you as someone who has visited our website, to assume that you are interested in our products, and to deliver an advertisement to you that promotes our products. Although we may work with a vendor to deliver and read our first-party cookies and to serve advertisements on our behalf, our vendors may not use these first-party cookies to recognise you as someone who may be interested in the goods/services of the vendors’ other clients.
You can opt out of first-party advertising by visiting your account page. When you do, we will deliver an “opt-out” cookie to your browser. When you visit our Website in the future, the opt-out cookie will tell us that you have opted out of Ted Baker SA’ cookies for first-party targeted advertisements.
Please note that the opt-out cookie will only prevent delivery of first-party advertising cookies. First-party cookies are different from third-party cookies. Third-party cookies track your online behaviours across non-affiliated websites to deliver targeted advertisements not only for Ted Baker SA but also for a variety of other companies.
To learn more about online behavioural advertising and your options for third-party cookies, find our Cookie Policy here.
Our Use of Your Information
Generally, we use the information we collect through our website:
- to provide the information, products and services you request.
- to provide you with effective customer service.
- to provide you with a personalised experience when you use our online platforms.
- to contact you with information and notices related to your use of our online platforms.
- to contact you with special offers and other information we believe will be of interest to you (following any privacy preferences you have expressed to us).
- to invite you to participate in surveys and provide feedback to us (following any privacy preferences you have expressed to us).
- to improve the content, functionality and usability of our online platforms.
- to better understand your needs and interests.
- to improve our products and services; to improve.
- for security, credit or fraud prevention purposes.
- for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.
How we use PII collected as part of a contest or promotion
When you enter a contest or other promotion, we may ask you for certain PII to administer the contest, send you promotional emails, notify winners and make the winners’ list publicly available (pursuant to applicable law). Your consent to such promotional use and disclosure of this information is generally a condition of your participation. In cases where the contest or promotional offer is co-branded with or sponsored by another party, we may share your information with that party. Entering such contests and providing the required PII is solely your choice; you do not need to provide such information or enter such contests to browse this website or mobile application.
If you have any comments or queries regarding the policies mentioned above, please contact our customer care team at ask.ted@tedbaker.co.za or call +2787 093 6161.
Effective as of 31 October 2024
This Cookies Policy explains how we use cookies and similar tracking technologies when you visit our website www.tedbaker.co.za and use our shopping portal. By continuing to browse our website or using our shopping app, you consent to the use of cookies as described in this policy.
What are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners and help improve your browsing experience.
Cookies Delivered by Third Parties
In addition to the cookies, we deliver to your computer through our website, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics; a web analytics tool that helps us understand how visitors engage with our website. To learn more about Google Analytics, click here. Other third parties may deliver cookies to your computer to track your online behaviours across non-affiliated websites and deliver targeted advertisements on our website or others.
Your Choices about Third-Party Cookies
You have choices about the collection of information by third parties on our website and shopping app:
- Google Analytics: If you don't want information about your visit to our website and shopping app sent to Google Analytics, you may download an Opt-out Browser Add-on from Google. Please note that the Add-on does not prevent information from being sent to Ted Baker.
- Interest-Based Information: If you would like to opt out of having interest-based information collected by certain entities during your visits to our website or shopping app, you can visit an industry-developed opt-out website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioural advertising purposes. Please note that this opt-out mechanism is device-specific. If you wish to opt-out from having interest-based information collected across all devices, you need to visit the opt-out page on each device.
Browser Settings and Deleting Cookies
In addition to the options provided above, you can also manage cookies through your web browser settings. Most browsers allow you to control cookies, including whether to accept them and how to remove them. However, please be aware that disabling or deleting cookies may impact your ability to use certain features of our website and shopping app.
Acceptance of cookies is not a requirement to browse our website or mobile application, however, certain features and services may require the use of cookies to work properly, including our shopping cart and check-out features.
Updates to this Policy
We may update this Cookies Policy from time to time to reflect changes in our use of cookies and related technologies. When we make significant changes to this policy, we will notify you through a notice on our website or other appropriate means.
Effective as of 31 October 2024
Thank you for visiting Ted Baker SA (Pty) Ltd through our website or mobile application platforms. These platforms are operated by Poseidon Brands (Pty) Ltd, located at 2nd Floor Block 3, Northgate Park, Section Street & Koeberg Road, Paarden Eiland, Cape Town, 7441.
If you have any comments or queries regarding these policies, please contact our customer care team at ask.ted@tedbaker.co.za or call +2787 093 6161.
Your access to and use of the online platforms are subject to the following policies and all applicable laws.
Governing Law
These general terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.
Your Consent
By submitting information to us and/or by using our website, you give your consent to all information submitted, including your personal information, may be processed by Ted Baker SA (Pty) Ltd as described below. If you do not wish to be bound by our privacy policy, you may not access or use this website.
Definitions
The terms “Automatic Anonymous Information” and “AAI” refer to information we collect through this online platform that does not, in and of itself, identify you personally. One example of AAI is your IP address.
The terms “content” and “feedback” refer to all the software and code comprising or used to operate this website or mobile application, and all of the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this platform.
The terms “Ted Baker”, “we”, “us”, and “our” refer to Ted Baker SA (Pty) Ltd.
The term “Personally Identifiable Information” or “PII” means information about you that could permit one to identify or contact you. Examples of PII include your name, address, and email address.
The term “privacy policy” refers to the privacy policy explained below.
The term “user-generated content” refers to all of the text, photographs, images, illustrations, graphics, sound recordings, video, audio-video clips, and other material that you post on or through our online platforms using the social networking tools we make available to you and that does not constitute feedback. One way that user-generated content differs from other information you provide, in that once submitted, is made available on our website to others. Examples of user-generated content are information you provide as part of a product review and comments you make in response to a blog post.
The term “website” refers to https://tedbaker.co.za, which is owned and operated by Poseidon Brands (Pty) Ltd.
The term “mobile application” refers to the official Ted Baker mobile application.
The term “platform” refers to both the website and mobile application of Ted Baker.
The terms “you” and “your” mean any user of this website or mobile application.
Representations and Warranties
Ted Baker SA does not make any warranties or representations that content and services available from the website and apps shall in all cases be true, correct or free from any errors.
Ted Baker SA shall take all reasonable steps to ensure the quality and accuracy of content available from the website and apps.
Refund policies
We reserve the right to reject the return of products that are not returned in accordance with this policy procedure. We may request that you pay delivery charges to return such goods back to you.
Items marked as “SALE” will be refunded or exchange to the value of the sale price paid.
For credit card and EFT refunds, different banking institutions have different lead times and can take 3-13 working days to reflect in your account.
Promotional Codes and Discount Codes
Ted Baker may make promotional codes available to customers who may use these to obtain a discount on a purchase. Please note that specific terms and conditions apply and regulate when and how promotional codes may be used.
The following terms and conditions apply standard to Ted Baker promotional codes:
- Discount and promotional codes are only valid for one purchase by one user.
- Discount codes must be applied at checkout when placing your order – they cannot be applied after the order has been confirmed.
- Unless specified otherwise, discount codes may not be applied to items already on sale or in conjunction with other discounts or promotions.
- All promotions and discount codes are valid for a limited period and may be subject to expire without prior notification
- Discount codes are not refundable. Any items bought with a discount applied will be refunded the value of the payment applied to the items, and the promo code will not be reinstated for the value applied to the item. We may reissue a discount if the item is refunded due to an error caused by Ted Baker or a product defect.
