Delivery & Returns
Returns
Log an exchange or return request online and await eligibility confirmation within 24 hours Something not quite right? Follow these steps to return your order online...
1. Log-in to Ted Baker returns
- Log-in to tedbaker.co.za/returns by clicking the button below.
- Enter your email address and your order number.
Cancellation, exchange and return policy At Ted Baker, we strive to make online shopping a smooth and hassle-free experience.We understand that buying online can be tricky without having seen or tried on the product. With that in mind, we happily accept returns and exchanges based on a few T&Cs listed below
Refunds/exchanges
Goods may be returned within 30 days of purchase, provided you have the original proof of purchase/receipt and the item is in the original, unworn condition. Any free promotional gift must also be included in the return. Items bought on SALE may only be returned within 14 days of purchase.
If you require a refund, you must log a return within 30 days of purchase. The goods must be in the original, unworn condition. Refunds will be processed by the same method as the original transaction (i.e. card or cash) and please note when applying for a refund, please use the same card you purchased with. If you paid by EFT, please inform our staff so your refund may be processed efficiently.
You can exchange goods within 30 days of purchase. The goods must be in the original, unused condition.
Online orders and sales Final acceptance and agreement of sale for any orders placed on the Ted Baker Online Store.
- Will only be indicated by the delivery of goods to you.
- Any communication from Ted Baker confirming your order or payment will not be deemed a sale accepted
Returns policy The original receipt must be included with all returned items. If you don’t have your receipt...
- We cannot credit your purchase and the current price will apply. Items must be unworn, in their original condition, and have all tags and labels intact.
- For hygiene reasons, masks, sports masks, hijabs, swimwear and underwear (excluding bras) cannot be returned or exchanged.
Want an exchange?
1. Log an exchange request online by logging in at www.tedbaker.co.za/pages/returns
2. Our Customer Care team will arrange for the product to be collected via courier and send you the exchange unit free of charge.
How are refunds processed?
- Products will not be accepted for a refund or exchange after 30 days, unless due to a manufacturing fault. SALE items will only be accepted for refund or exchange within 14 days of purchase.
Which items cannot be exchanged or refunded?
- Items marked as “SALE” may not be refunded, after the cooling off period of 14 days but we will gladly exchange the product at the sale price paid.
- Items purchased at or through another supplier (these should be returned to the original
How do I return an item I received as a gift?
- You can return your product to any Ted Baker Store within South Africa or by contacting our Customer Care team at ask.ted@tedbaker.co.za or call +2787 093 6161.
Delivery
Standard Delivery R 150.00 (FREE on orders over R 2,000.00) 5-8 working days
- Once ordered, your order will be delivered in 5-8 working days*
- Your delivery will be made between Monday and Saturday, excluding public holidays.
- You’ll receive an email when your order has been dispatched, which will include your tracking number.
- Visit your order history page to Track Your Parcel.
- Please note Ted delivers to all RSA postcodes excluding remote areas.
*Throughout Black Friday, December, and Sale you may have to wait longer for delivery.
Returns
Delivery
Standard Delivery R 150.00 (FREE on orders over R 2,000.00) 5-8 working days
- Once ordered, your order will be delivered in 5-8 working days*
- Your delivery will be made between Monday and Saturday, excluding public holidays.
- You’ll receive an email when your order has been dispatched, which will include your tracking number.
- Visit your order history page to Track Your Parcel.
- Please note Ted delivers to all RSA postcodes excluding remote areas.
*Throughout Black Friday, December, and Sale you may have to wait longer for delivery.
Log an exchange or return request online and await eligibility confirmation within 24 hours Something not quite right? Follow these steps to return your order online...
1. Log-in to Ted Baker returns
- Log-in to tedbaker.co.za/returns by clicking the button below.
- Enter your email address and your order number.
2. Request your return
- Select the item/s you wish to return and give a reason for your return.
- You will receive a confirmation email with your RAM number and shipping guidelines once the return request has been approved.
3. Pack up your order
- Please pack order in it’s original packaging.
- Clothing should be unwashed and unworn.
4. Finalising your return
- Once your return has been received at our warehouse it will be inspected.
- If approved, we will refund or exchange your order.
Cancellation, exchange and return policy At Ted Baker, we strive to make online shopping a smooth and hassle-free experience.We understand that buying online can be tricky without having seen or tried on the product. With that in mind, we happily accept returns and exchanges based on a few T&Cs listed below
Refunds/exchanges
Goods may be returned within 30 days of purchase, provided you have the original proof of purchase/receipt and the item is in the original, unworn condition. Any free promotional gift must also be included in the return. Items bought on SALE may only be returned within 14 days of purchase.
If you require a refund, you must log a return within 30 days of purchase. The goods must be in the original, unworn condition. Refunds will be processed by the same method as the original transaction (i.e. card or cash) and please note when applying for a refund, please use the same card you purchased with. If you paid by EFT, please inform our staff so your refund may be processed efficiently.
You can exchange goods within 30 days of purchase. The goods must be in the original, unused condition.
6-month return for faulty goods
If the product is damaged due to a manufacturing defect during normal wear within 6 months since purchase, we will offer an exchange or a gift card to the value of your order provided you bring proof of purchase.
We will not exchange any items if:
- damaged by abuse or negligence (exposure to high heat, sharp objects, etc.)
- damaged by misuse or activities other than the intended purpose (e.g. use of running shoes for court sports, etc.)
- they were not cared for according to the wash/care instruction labels
Please note that the lifespan of any item is unique to each customer and their usage/wear. Damage due to normal wear & tear will not be replaced.
For hygiene reasons, masks, sports masks, hijabs, swimwear and underwear (excluding bras) cannot be returned or exchanged.
Online orders and sales Final acceptance and agreement of sale for any orders placed on the Ted Baker Online Store.
- Will only be indicated by the delivery of goods to you.
- Any communication from Ted Baker confirming your order or payment will not be deemed a sale accepted
- Rejection of your order will be indicated by cancellation thereof and a refund will be processed for any amounts already paid for the order.
Returns policy The original receipt must be included with all returned items. If you don’t have your receipt...
- We cannot credit your purchase and the current price will apply. Items must be unworn, in their original condition, and have all tags and labels intact.
- For hygiene reasons, masks, sports masks, hijabs, swimwear and underwear (excluding bras) cannot be returned or exchanged.
- You can return your purchase at any Ted Baker store. Click the button below for all stores
OR you can follow our easy steps below:
Email our Customer Care team ask.ted@tedbaker.co.za or log a return request online by logging in at www.tedbaker.co.za/pages/returns
- Our Customer Care team will arrange for the item to be collected via courier.
- Any items must be placed in the bag provided by the courier along with the original swing tags, your completed returns document and the original invoice.
Want an exchange?
1. Log an exchange request online by logging in at www.tedbaker.co.za/pages/returns
2. Our Customer Care team will arrange for the product to be collected via courier and send you the exchange unit free of charge.
3. The item must be placed in the bag provided by the courier along with the original swing tags, your completed returns document and the original invoice.
4. You may return an unwanted product to us, provided it:
- is undamaged
- is unworn
- is in the original shoebox (for footwear)
- has the original price tags still attached
- was purchased online www.tedbaker.co.za
5. Once your return is inspected and validated, our Customer Care team will send you a voucher for the original purchase price of the product within 8 days of return, or a refund if requested. We reserve the right to decline a return if the item is damaged, missing accessories, or not in resalable condition.
Should you need assistance using your voucher code, please don’t hesitate to contact our customer care team at ask.ted@tedbaker.co.za or call +2787 093 6161.
How are refunds processed?
- Products will not be accepted for a refund or exchange after 30 days, unless due to a manufacturing fault. SALE items will only be accepted for refund or exchange within 14 days of purchase.
- We are committed to processing
returns and refunds as quickly as possible - EFT refunds can take up to 5 working days after receipt of items, and payment gateway refunds between 7-10 working days.
Which items cannot be exchanged or refunded?
- Items marked as “SALE” may not be refunded, after the cooling off period of 14 days but we will gladly exchange the product at the sale price paid.
- Items purchased at or through another supplier (these should be returned to the original
- Product without original price tags attached
- Product that has been altered, washed, or abused
- Gift Cards
How do I return an item I received as a gift?
- You can return your product to any Ted Baker Store within South Africa or by contacting our Customer Care team at ask.ted@tedbaker.co.za or call +2787 093 6161.
You may return an unwanted product to us, provided it:
- is undamaged
- is unworn
- is in the original shoebox (for footwear)
- has the original price tags still attached
- was purchased online www.tedbaker.co.za
- Accompanies the original gift- or purchase receipt
